Return Policy

Last updated: March 26, 2025

Thank you for shopping with BostonMed Supply. We strive to provide high-quality medical supplies to meet your needs. Please read our Return Policy carefully before making a purchase.

No Returns Accepted

At BostonMed Supply, all sales are final. We do not offer returns, refunds, or exchanges on any products purchased through our website (https://bostonmedsupply.com/). This policy applies to all items, including but not limited to medical equipment, supplies, and accessories, unless otherwise required by applicable law.

Why We Don’t Accept Returns

Due to the nature of our products (medical supplies), we maintain strict quality and safety standards. Once an item leaves our facility, we cannot guarantee its condition or suitability for resale. This policy helps us ensure that all customers receive unused, uncontaminated products.

Exceptions

While we generally do not accept returns, certain exceptions may apply:

  • Defective or Damaged Products: If you receive a product that is defective, damaged during shipping, or does not match the description provided on our website, please contact us within 7 days of delivery at sales@bostonmedsupply.com or (617) 390-4945. We will review your case and, if approved, provide a replacement or store credit at our discretion. Proof of purchase and photos of the issue may be required.
  • Incorrect Orders: If we ship the wrong item due to our error, please notify us within 7 days of delivery, and we will arrange to send the correct product at no additional cost to you.

Non-Returnable Items

For clarity, the following items are explicitly non-returnable under any circumstances:

  • Opened or used products.
  • Products marked as “Final Sale” or “Non-Returnable” on the product page.
  • Custom-made or personalized items.

Customer Responsibility

Before placing an order, we encourage you to:

  • Review product descriptions, specifications, and sizing information carefully.
  • Contact us at sales@bostonmedsupply.com if you have questions about a product’s suitability for your needs.
     All purchases are made at your own risk, and we are not responsible for items that do not meet your expectations if they match the description provided.

Shipping Costs

Shipping costs are non-refundable. If an exception is made for a replacement due to our error, we will cover the shipping cost for the replacement item.

Contact Us

If you have any questions about this Return Policy or need assistance with your order, please reach out to us:

  • Email: info@bostonmedsupply.com
  • Phone: (617) 390-4945

Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Please check back periodically.